She was set to star in the ill-fated Broadway production Spider-Man: Turn Off the Dark , but she was forced to leave after suffering a nasty injury on set. Nigel joined HB as new hotel owner in the final series, six years after first making a name for himself as Dennis Rickman in EastEnders.
He has largely focused on theatre projects in recent years, and has both starred in and directed various productions of Shrek the Musical, for which he won an Olivier Award. Anna joined Nigel for the final series as the new general manager of the hotel. She was previously known for playing Simon Pegg's ex-girlfriend in cult sitcom Spaced among various other roles.
Alexandra joined the cast as PR manager Emily in series 3. Born in Italy, she and her family moved to the UK in She later appeared in several episodes of Strike Back , and has regular roles in Fortitude and Dickensian. Want up-to-the-minute entertainment news and features? Type keyword s to search. Dexter Fletcher Tony. BBC Getty Images. BBC Sky. This content is created and maintained by a third party, and imported onto this page to help users provide their email addresses.
Rebecca Mitchell had 3 deputies before the beginning of the series, which all quited within 6 months, none of them was able to stand up to her. He was the Deputy Manager until his promotion to General Manager in episode 1, season 3.
In episode 4, season 3, Jack Harrison got the job, after handling Mr. He was Charlie's deputy until his promotion to General Manager in episode 6, season 3. No more deputies have been mentioned since. She was the Head Receptionist until episode 3, season 4, when she had a baby and left with Charlie to New York. Ben Trueman has been the Head Receptionist since. Ben Trueman has been one of the Receptionists until his promotion to Head Receptionist after Anna left. In episode 7, season 4, a woman named Isabel was supposed to become the Receptionist, but Melanie Hughes pretended to be her so she can get the job, and made Isabel give up the position.
She is working alongside Ben, who faked her references. There are two other receptionists who appeared in the series, a blond woman, and a Chinese man. During the whole series, Tony Casemore is the Head Concierge. From episode 1 to episode 5, season 2, Luke Marwood was the Junior Concierge, but he was sacked after stealing photos from Carrie Cottan and selling them to the press.
During the whole series, Gino Primarola is the Head Barman, except a short time during episode 7, season 4, when James fires him. He is soon re-instated in the same episode.
There are other barmans, but only Gino and a man named Antonio are mentioned. Perfectly respectable businessmen go wild. They don't just let their hair down - their trousers and underwear go too.
Away from home, on expenses, they dial up porn and seek out 'company' like they have never come across the opposite sex before. Crossing that reception threshold, they seem to divest themselves of all responsibility and revert to an almost teenage state. With the most rudimentary tasks, including bed-making, taken care of, the guests have nothing but their pleasure and entertainment to worry about.
The results are extraordinary: guests having sex in corridors, in the lifts, passing out in corridors, falling through windows and knocking themselves unconscious in the urinals. Below stairs, it couldn't be more different. The world of Dirty Pretty Things does exist. First generation immigrants, asylum seekers and foreigners who have only a minimal grasp of English all work long hours for low wages.
They have no prospect of promotion or even a whiff of a tip. They are the lost souls of the hotel industry who slop out the kitchens, bleach the corridors and hose down the staff toilets in the early hours of the morning. Their existence is in stark contrast to the above stairs experience. I always knew that hotels spoilt their guests, I also always knew that in most five star establishments the food and the wine were outstanding.
But what I wasn't prepared for was the delicious Epicureanism of it all. The luxury hotel is run like the ultimate country house, where the finest produce is delivered in its freshest state and prepared by the most professional of hands. The smells, the presentation and the flavour of it all is enough to over-stimulate even the most indulged of palates. My year on the frontline of the ultimate service industry was a real education. I never expected such decadence and debauchery; I never expected such seediness or such depravity.
The highs and the lows, the human sadness contrast amazingly with the great beauty and the fantastic Epicurean excellence they achieve. The capital's luxury hotels are extraordinary places, full of extraordinary stories, and are a microcosm of the world outside.
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